Customer Support Manager
Customer Support Manager
Location: Northwest Area
(Kennewick, Walla Walla, Hermiston, and LaGrande)
KEITH Walking Floor Systems provide horizontal loading/unloading solutions for bulk materials, pallets, bales and rolls. The company’s state of the art machining facility in Madras, Oregon operates using Lean Manufacturing practices. We are seeking high performance team members with a commitment to quality work with a positive attitude.
Submit your completed application at keithwalkingfloor.com/current openings.
Responsibilities: Assisting our customers achieve the highest value from our products and services by cultivating and building solid customer relationships. Conducting sales calls, prepare proposals, quote pricing and terms of sale to customer. Attend and assist with trade show booth set up. Gather data and follow up on sales leads. Assist customers with troubleshooting and provide customer service support. There is no supervisory responsibility but may provide coaching and training to other Customer Support Managers.
Minimum Qualifications: Minimum of 18 years of age. May be required to pass employer performance tests. Minimum of 5 years of experience in Client Relations/Account Management/Customer Support. Knowledge in belt trailers and familiar with many target industries such as dairy farms, feed lots, grain transport, agricultural products, and landscape companies. Utilizes standard project management tools for executing and delivering products as scheduled. Working knowledge of PC, MS products, tablet, smartphone. Valid State Driver’s License. SAP software experience helpful.
Compensation and Benefits
Salary: DOE, Exempt position
Benefits: Medical, Dental, Vision, Pharmacy Health Plan. Short Term Disability and Life Insurance.
Paid Vacation Time. Paid Holidays. 401K Retirement Plan with employer contribution.
KEITH Manufacturing Co. is an Equal Opportunity Employer.