Inside Sales Customer Service Representative

VIP Rubber & Plastic   Minden, NV   Full-time     Administration / Clerical
Posted on June 22, 2022

Inside Sales Customer Service Representative 
VIP Rubber Company, Inc. – Minden, NV 
$20.00 an hour

Job Description:

  • Answers customer inquiries, correspondence can be by telephone, fax, e-mail or regular mail.
  • Prepares quotes, contracts and RFP/RFI responses for potential customers
  • Maintains all quote documentation with accurate pricing and configurations
  • Process customer purchase orders.
  • Follow up and advise customer of any changes in delivery, etc.
  • Investigates and processes customer complaints to the customers and the company’s satisfaction
  • Other duties as assigned

Core Competencies (Skills):

  • Basic understanding of the Company’s technology.
  • Proficient in MS Office software, especially Excel
  • Excellent oral and written communication skills
  • Well-developed presentation skills
  • Excellent customer relations skills
  • The employee must be a team player with a basic understanding of the importance of their role in the organization as a whole.
  • This position requires no supervisory responsibilities; but the employee must be organized, a self-starter, and able to work with all department personnel.
  • The employee must have a warm, professional manner and perform each essential duty satisfactorily.
  • A one year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience is desirable, with basic computer experience as being essential.
  • Must have the ability to read and comprehend complex instructions from our customers to interpret their exact needs and effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals is required. The ability to compute quotes and computer skills are necessary.
  • Must have the ability to apply common sense understanding to carry out detailed, involved written or oral instructions. In addition, must demonstrate the ability to deal with problems involving customer requirements.

Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Job Type: Full-time

Required experience:

  • 1-2 years experience in CUSTOMER SERVICE POSITION